How to Pay: We accept MasterCard and Visa.
We will gladly accept personal checks and/or certified check with the understanding that we cannot ship merchandise until our bank has notified us that the issued check has cleared the client’s bank. The clearance process can take as long as five (5) to seven (7) business days. Upon check clearance, the order will then be processed for shipping. If item is out of stock, please allow four (4) to six (6) weeks for delivery.
Additional payment information: Any product with a value over $100.00 will have a 1% insurance fee attached. This fee helps cover the cost of repair and/or replacement of merchandise by the freight companies due to potential damage during shipping. This fee will be included in the “Handling Fee” at the bottom of the invoice.
Shipments are from our warehouse in Charlotte, NC, via our primary carriers or from our various vendors via their choice of carrier. Orders shipped via FedEx Ground will be shipped prepaid. Products requiring motor freight will be noted by an asterisk (*). Motor freight charges and air charges will appear as a separate charge on your credit card at time of shipping.
Bosworth Interiors, Inc. works very hard to present its merchandise to you in a manner that presents it as if you were viewing it in person. In the event that you decide that you are not satisfied with or do not want an item that you have received, you may return it within 5 business days and only after receiving return authorization approval.
No merchandise is to be returned without written authorization. Credit may not be allowed for goods returned without prior consent/authorization. Items returned for credit without written authorization are subject to a twenty-five (25%) percent restocking fee. We will expect returned merchandise to be repackaged in the same manner that it was shipped to you, the client.
We pack merchandise and deliver it to the transportation companies with the utmost care to ensure safe transport. Our responsibility for the shipment ceases after delivery of goods to the transportation company. We suggest that all merchandise be unpacked and inspected immediately upon receipt. Claims for shortages or damage must be made within two (2) business days after receipt of shipment. If you discover concealed damage or a shortage, hold all cartons and packing material and contact us for instructions. Do not accept a shipment which evidences of damage or shortage until the driver (FedEx) endorses a statement of irregularity on the face of the transportation receipt. If you give the transportation company a clear receipt for goods that have been damaged or lost in transit, you do so at your own risk and expense. Any problems with your order must be reported to us within two (2) business days from receipt of goods.
IF MERCHANDISE IS DAMAGED, PLEASE DO THE FOLLOWING:
- Note on the delivery receipt that damage has occurred or the carton(s) is/are missing.
- Hold all shipping boxes, damaged items and packing material for carrier inspection.
- Contact delivering carrier so that inspection is made and a claim is filed.
- Notify Bosworth Interiors, Inc. in writing within two (2) business days of receipt of damaged goods.